Sobre o Gwendolyn Experiência Retail Net Promoter System® Sales and Marketing Video Player is loading.Play VideoPlaySkip BackwardSkip ForwardMuteCurrent Time 0:00/Duration 0:00Loaded: 0%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -0:00 1xPlayback Rate2x1.5x1x, selected0.5xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedEnglish CaptionsAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanOpacityOpaqueSemi-TransparentText BackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanOpacityOpaqueSemi-TransparentTransparentCaption Area BackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanOpacityTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDrop shadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsResetDoneClose Modal DialogEnd of dialog window.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button. Gwendolyn Lim describes three strategies for incumbent banks to defend against new players such as technology firms and challenger banks. Recent Insights “Southeast Asia’s Digital Consumers: A New Stage of Evolution,” Brief, setembro 06, 2022 “Report: Southeast Asia leads in adoption of new technologies; expected to maintain projected growth in face of global headwinds,” Press release, setembro 06, 2022 “Bain & Company Partner Gwendolyn Lim on Retail Outlook,” Bloomberg Daybreak Asia, novembro 29, 2021, Bloomberg Daybreak Asia “Digital Consumers of Tomorrow, Here Today,” Report, agosto 06, 2020 “How Covid-19 Is Changing Southeast Asia’s Consumers,” Report, junho 26, 2020