Accounts Receivable & Revenue Coordinator

Company Overview

Bain & Company is a leading global management consulting firm that helps top businesses achieve results through strategy, operations, IT, private equity, and digital transformation. Founded in 1973, Bain has 58 offices in 37 countries and serves clients across all industries. Known for its results-driven approach, Bain links fees to client success and has helped clients outperform the stock market 4 to 1. Consistently ranked among the best places to work, Bain is recognized as a top international consultancy.

Position Summary

The Americas Revenue Coordinator ensures the accurate processing of client invoices, reconciliations, and collections while maintaining compliance with internal and external regulations. The role involves managing client statements of work, issuing invoices, tracking payments, and improving financial processes.

Key Responsibilities (add % of time)

Invoice and Payment Processing - 20%

• Create and submit invoices via the Mexico Government Portal and distribute them to clients through the appropriate channels.
• Record invoices in Bain’s SAP accounting system and track payments.
• Ensure invoices include accurate case codes, client addresses, and payment terms.
• Prepare and send summary statements to clients as needed.
• Reconcile estimated, incurred, and billed expenses, making necessary adjustments or refunds.

Vendor & Client Documentation Management

• Collect and upload final Statements of Work into the internal database.
• Validate contracts and allowance documents, identifying and addressing missing information.
• Complete forms and provide documentation for client vendor setup.
• Coordinate with clients to ensure the receipt and proper distribution of tax documentation.

Collections & Account Reconciliation

• Contact clients via phone, email, and letters to collect outstanding payments.
• Review and analyze aging reports to track overdue accounts.
• Monitor and follow up on payment arrangements.
• Ensure compliance with debt collection laws and regulations.
• Keep Finance colleagues and Bain partners informed about collection activities.

Collaboration and Process Improvement

• Work with the finance team to reconcile accounts and resolve billing discrepancies.
• Verify staffing records for accuracy and consistency with Statements of Work.
• Track budget vs. spending for case team social events to ensure compliance.
• Improve billing and collections processes by identifying and resolving inefficiencies.

Customer Service & Compliance

• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Maintain and update accurate records of all billing and collection activities.
• Uphold high ethical standards in all interactions to build trust with clients and stakeholders.

Qualifications

• Education & Experience: Bachelor’s degree (or equivalent) in Accountancy, Economics, Finance, or related fields, with at least 1 year of office experience, preferably supporting executives in professional services.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint); preferred experience with ERP systems like SAP, Oracle, Microsoft Dynamics, or Workday.
• Communication & Confidentiality: Strong written and verbal communication skills, with a high level of discretion in handling confidential information.
• Organizational & Analytical Abilities: Detail-oriented self-starter with analytical skills, able to prioritize, multitask, and meet deadlines in a fast-paced, customer-focused environment.
• Teamwork & Collaboration: Strong customer service mindset, ability to work independently and as part of a collaborative team.