サービスオペレーション
サービスオペレーション
品質、コスト、収益目標のバランスをとりながら、顧客の満足度を高め、従業員のモチベーションを高めます。
We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.
Bain Partner Jeff Melton explains our high-velocity performance system.
ベインの実績
ベインの実績
800+
Completed service operations
20%
EBITDA improvement
~25%
Increase in customer NPS
