Operations Manager, Creative Services

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. 

WHO YOU’LL WORK WITH

You’ll work with Creative Services, a team part of Bain's global Operations organization that specializes in providing high-quality presentation design services to support our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.

WHERE YOU’LL FIT WITHIN THE TEAM 

As an Operations Workflow Manager, you’ll work closely with client teams and business partners, using your project and workflow management expertise and insights to ensure design requests are scoped, assigned and delivered in accordance with the client’s requirements and expectations.

You’ll manage a team of specialists who will act as the first point of contact in Creative Services for client teams and business partners for design requests. You will be responsible for fostering the professional growth of your team, providing feedback and coaching to help them develop their skills and advance their careers. Your leadership and management skills will be critical in building a positive and collaborative team environment that encourages creativity, innovation, and continuous learning.

WHAT YOU’LL DO    

• Lead and execute workflow projects, oversee and manage customer expectations, and define project objectives/goals clearly; collaborate as necessary across functional teams and stakeholders
• Collaborate with client teams and business partners as thought partner; assess, prioritize and allocate resources for design requests. Ensure expectations are aligned, and that design requirements are met within established deadlines
• Support fast turnaround design solutions for client teams and business partners, according to Bain and client brand standards
• Vendor management to ensure work shared with third party service providers align with Creative Services best practices and performance standards
• Lead systems projects and, where appropriate, pilot with internal and business stakeholders
• Track and report on Creative Services KPIs, SLAs, and utilization; make suggestions for improvements or identify areas of focus and development
• Lead a regional program of continuous improvement and foster best practice sharing by identifying pain points in submission and workflow management.
• Collaborate with regional managers to ensure consistent approach and delivery of workflow management practices. Collect feedback to equip the workflow team with the necessary tools and knowledge to provide a consistent customer experience
• Manage a team of specialists who will act as the first point of contact in Creative Services for client teams and business partners for design requests and be responsible for team performance
• Deliver and hold team accountable to service level agreements monitor and demonstrate a thorough concern for all the areas involved, no matter how small
• Serve as a bridge by leading diverse teams to ensure routine adherence to workflow process, on-time delivery of projects, and positive cross-teaming with a customer-centric mindset
• Anticipate, develop, and communicate desired outcomes to team and relevant stakeholders, break high-level goals into actions, and guide team in achieving assigned work through use of team collaboration tools and timely feedback
• Own individual work and lead collaborative projects across a team to deliver high-quality results/process improvements, taking time to mentor junior team members in areas of performance, professional development, and service delivery

ABOUT YOU

• You have a bachelor’s degree or an equivalent combination of education, training, and experience
• You have professional fluency in written and spoken English
• You have excellent communications skills
• You have strong leadership and project management experience
• You have expert proficiency in Microsoft Office and advanced skills in Adobe Creative Suite