Where Tech Meets Patient Care

Adam Gale, the cofounder and CEO of KLAS Research, conducts some of the industry’s most detailed surveys of healthcare professionals, and his work suggests that the sector is facing a chronic staffing shortage.

You can listen to this episode of Dry Powder and catch future episodes by subscribing on Apple Podcasts, Google Podcasts, Spotify, or wherever you may listen.

“When Covid hit, so many people left the healthcare universe and moved to other jobs,” Adam says. “There was a general sentiment that these healthcare workers would come back, and they generally have not come back.”

Nonetheless, Adam says that this trend, troubling as it may be, could also spur the industry to radically reimagine patient care. “There is such a huge opportunity now to realize, if [workers] are not coming back, what are we going to do to provide the same level of service or even better service through automation?”

Today on Dry Powder, Adam will take us inside his firm’s proprietary data set on healthcare IT spending. We’ll see how providers are facing pressures to prove ROI and how new technologies could help a short-staffed industry get back on its feet.

We’ll also be joined by my colleague Eric Berger, a member of Bain’s Healthcare & Life Sciences and Private Equity practices. He shares Adam’s optimism about the industry’s ability to become more efficient, provide more access to care, and even raise the quality of care.

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