Webinar
Measuring and Modeling Customer Love
Bain’s Fred Reichheld and Jason Barro share NPS® success stories and what customer experience leaders are doing to benchmark company performance.
- 7 mars 2022
More than ever before, customer experience is what separates a good company from a great company. In this webinar recording, Fred Reichheld, Bain Fellow, creator of the Net Promoter® system of management, and author of Winning on Purpose, and Jason Barro, NPS Prism® founder and Bain partner, share NPS success stories. They also delve into how customer experience leaders are benchmarking company performance using new approaches from Winning on Purpose and NPS Prism.
Winning on Purpose
A new book by Fred Reichheld, Maureen Burns, and Darci Darnell all about delighting customers. Available now.
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