Navigating Post-Pandemic Customer Loyalty in Spain
Spanish brands responded to buyers’ changing habits during the pandemic. For the youngest generation, this established a new set of (high) expectations.
By Juan Carrasco and Inês Fontoura
mars 31, 2025
Infographic
Navigating Post-Pandemic Customer Loyalty in Spain
Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.
