WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. 

WHO YOU’LL WORK WITH

 You’ll work in Creative Services, a team part of Bain's global Operations organization that specializes in providing high-quality presentation design services to support our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.

WHERE YOU’LL FIT WITHIN THE TEAM 

As an Operations Specialist for workflow management, you will be the first point of contact in Creative Services for client teams and business partners for design requests and support. Your role will be to actively scope and align on expectations for the work and assign to a designer for production.

WHAT YOU’LL DO  

• Support client teams and business partners to assess, prioritize, and allocate resources for design requests
• Support design requests, ensuring expectations are aligned, and that design requirements are met within established deadlines and fast turnarounds for customers, according to Bain and client brand standards
• Autonomously and confidently balance competing demands and make quick decisions
• Troubleshoot and problem-solve workflow systems or process issues. Contribute ideas that improve workflow processes, systems and technology
• Accurately track project information and timesheet data in accordance with department KPIs and service agreements
• Demonstrate command of fundamental principles and techniques of design
• Provide timely responses and routing of incoming work that demonstrates a thorough concern for all the areas involved, no matter how small
• Balance day-to-day request needs with a high degree of organizational and interpersonal skills, leveraging team collaboration tools and championing tool best practices to junior team members to facilitate objectives/priorities efficiently, while flagging roadblocks as needed
• Build and maintain a customer-centric, trusting and collaborative partnership with stakeholders in all service delivery touchpoints owning communication through tools and aligned process
• Excel individually and within collaborative teams to create and apply Workflow guidance while mentoring more junior team members

ABOUT YOU

• You have a bachelor’s degree or an equivalent combination of education, training, and experience
• You have professional fluency in written and spoken English
• You have excellent communications skills
• You have strong project management experience
• You have expert proficiency in Microsoft Office and advanced skills in Adobe Creative Suite

Interested in applying? Please share your CV in English and Spanish, highlighting your relevant experience.