We have limited Spanish content available. View Spanish content.

Infographic

Navigating Post-Pandemic Customer Loyalty in Spain

Spanish brands responded to buyers’ changing habits during the pandemic. For the youngest generation, this established a new set of (high) expectations.

By Juan Carrasco and Inês Fontoura

Infographic

Navigating Post-Pandemic Customer Loyalty in Spain
en
Authors
  •
    Partner, Madrid
  • Headshot of Inês Fontoura
    Associate Partner, Madrid
Contact us
First published in marzo 2025
Tags

How We've Helped Clients

Turning around a pioneering service for working parents with sick children

Read case study

Execute global strategy for a nonprofit’s Mexico operations

Read case study

Dialing up customer experience in telecommunications

Read case study

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Contact Bain

How can we help you?

See all offices