Video
Corrie Carrigan: Escaping the Doom Loop in Bank Contact Center Operations
How banks can reduce avoidable calls to contact centers.
Banks are trying to reduce avoidable calls to their contact centers to lower costs and improve the customer experience. Corrie Carrigan, a partner in the Financial Services practice, discusses three ways that banks can reduce call volumes.
Read the Bain Brief: Escaping the doom loop in contact center operations
First published in noviembre 2015