Expert Manager, Technology Delivery - Enterprise Architecture

Applications must be submitted in English

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

You’ll join our Technology Delivery team within the Enterprise Technology team, part of Bain’s digital capabilities practice. In this multidisciplinary group, you’ll help clients modernize their tech strategy, architecture, and systems -- aligning technology with business goals to drive efficiency, agility, and innovation. You’ll develop enterprise-wide solutions, optimize cloud and data architectures, and integrate AI to enable scalable end-to-end digital transformations.

WHAT YOU'LL DO

Mission

• Guide and support the day-to-day implementation of technology transformation projects, focusing on the delivery and operationalization of strategic initiatives to achieve significant outcomes and impact 
• Contribute to technology architectural and platform trade-offs, recommendations, and decisions as enablers of strategic priorities
• Ensure alignment between technology strategy and implementation, orchestrating client and third-party teams
• Help lead cross-functional teams in implementing project management strategies to achieve project objectives, including scope, schedule, and budget
• Focus on delivery assurance to ensure the efficient and effective implementation of strategic recommendations, utilizing project management principles to monitor progress, mitigate risks, and ensure timely delivery of project outcomes
• Improve efficiency, effectiveness, and quality of clients’ business processes and operations in the context of large tech transformations  
• Drive the implementation of large scale transformation programs to ensure efficient and effective implementation of strategic recommendations that align with clients' goals and objectives
• Identify issues, create hypotheses and execute analysis; translate data into meaningful insights; present recommendations to key decision makers
• Move the client to action; develop a plan to implement the strategic recommendations; manage the execution
• Coach and develop junior team members

Essential functions

• Design and develop architecture, cloud infrastructure, and data infrastructure aligned with business strategy
• Contribute to IT assessments, specifically assessing application and infrastructure architecture, to help surface pain points and opportunities in the context of enterprise transformations in line with benchmarks and best practices
• Participate in end-to-end technology and digital transformation projects, solving the most pressing needs of our clients
• Establish and implement PMO tools such as Microsoft Project, ServiceNow, LeanIX from inception, guiding the team through onboarding to ensure seamless project operations and efficiency
• Execute project management activities, ensuring adherence to established methodologies, processes, and standards within the PMO
• Help oversee the preparation and refinement of project deliverables, including comprehensive reports, workshop materials, and compelling business proposals, ensuring alignment with project objectives and client expectations
• Drive continuous improvement of the project management process to enhance project delivery efficiency, effectiveness, and quality
• Support in managing and coaching teams to research and understand the client organization and industry; interview, conduct focus groups and facilitate workshops with client employees, management teams and other stakeholders
• Identify and capitalize on value-creation opportunities in each client situation, ensuring that strategic initiatives translate into measurable business impact
• Ensure the development and monitoring of business cases within technology transformation plans, guaranteeing the realization of their intended value and recommending corrective actions to maximize value capture
• Organize the work of the team by allocating clear responsibilities among case team members
• Manage and ensure execution of quantitative and qualitative analyses of business processes
• Prepare and finalize project deliverables, including reports, workshop materials, and business proposals
• Coordinate initiatives and oversee project management processes, standards and governance to ensure project delivers value according to timeline and quality standards 

ABOUT YOU

Education

• Required: Bachelor's degree preferably in Business Administration, Computer Science / Engineering, Information management or other tech-related fields
• Preferred: MBA, courses in digital/tech transformation

Experience

• 6+ years of experience in consulting, a start-up or other business environment, preferably within the Tech industry
• Experience in architectural solutions for financial services, such as core banking implementation or modernization, payment solutions, internet banking, and other financial services technologies
• Experience with project management for large tech transformations
• Experience collaborating with other vendor partners (e.g., IBM, Accenture)
• Experience conducting stakeholder interviews and facilitating workshops to identify process gaps and opportunities for improvement

Knowledge, skills and abilities

• Passionate about technology topics including architecture, process excellence, cloud, delivery assurance, etc.
• Knowledge of project management methodologies and best practices in program management, process improvement, and risk management to deliver tangible results and value through project management expertise
• Experience in developing and managing client relationships driving collaboration and effective decision making
• Adept at bridging software and systems expertise with business leadership requirements
• Experience using specific project management tools in large IT transformations such as Microsoft Project, ServiceNow, LeanIX
• Ability to assist in preparing and presenting project deliverables to key decision-makers, articulating insights and recommendations clearly
• Familiarity with change management techniques to assist the client in sustaining changes to business operations
• Demonstrated strong verbal and written communication skills, effective collaboration, organizational, and problem-solving skills
• Effective management and working skills, fostering collaboration and ensuring successful execution of project tasks and objectives
• Robust analytical skillset, with organized and deadline-driven ways of working
• Ability to multi-task and be a team player
• Fluency in English (written and spoken)