Webinar
Insurance Outlook: Consumers Value Purpose, Not Just Coverage for Losses
Tanja Brettel shares key takeaways from Bain’s 2023 Customer Behavior and Loyalty in Insurance report at the Insurtech Insights conference in London.
Increasingly, consumers are calling on insurance companies to redefine their role, from protection to risk prevention. Speaking at Insurtech Insights Europe 2023, Bain Partner Tanja Brettel discusses how insurers can master that shift, as well as the importance of delivering on brand promise, improving the digital experience, and using advanced analytics to personalize the insurance approach.
Customer Behavior and Loyalty in Insurance: Global Edition 2023
Consumers to insurers: more risk-prevention services, please, and more convenient digital channels.
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First published in marzo 2023