Jens Engelhardt
Partner,
About Jens
Expertise
Dr. Jens Engelhardt is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital and Marketing & Customer Experiense solutions.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, Φεβρουάριος 2021
- “How Digital Done Right Pays Off for Retail Banks,” Brief, Οκτώβριος 2020
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, Ιούνιος 2020
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, Μάιος 2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, Ιανουάριος 2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, Ιανουάριος 2019
- “Firing Up the Customer Experience Factory,” Brief, Ιούνιος 2018
- “Experience Is the New Product; Here's How to Manage It,” Brief, Ιούνιος 2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, Ιούνιος 2018
- “Jens Engelhardt: Simple and Digital,” Video, Δεκέμβριος 2017
- “Loyalty in the telecommunication market: What customers really expect,” Brief, Μάιος 2015