We have limited Greek content available. View Greek content.

Snap Chart

Customers Prefer Digital Banks’ Basic Accounts

To strengthen loyalty, traditional banks can modernize their legacy technology and center the account experience around users’ priorities.

By Alessandro Magarini Montenero, Anna Krementz, Maureen Burns, and Eduardo Roma

Snap Chart

Customers Prefer Digital Banks’ Basic Accounts
en

NPS Prism®

Our cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide your creation of game-changing customer experiences.
First published in Απρίλιος 2025
Tags

How We've Helped Clients

Blockchain-enabled Payment Flows: A Payments Company Reviews its Strategy

Read case study

A Digital-First Bank Finds a Customer-Driven Path to Profitability

Read case study

An Omnichannel Redesign Helps Transform a Bank’s Customer Experience

Read case study

Έτοιμοι να μιλήσουμε

Συνεργαζόμαστε με φιλόδοξους ηγέτες που θέλουν να καθορίσουν το μέλλον και όχι. Όχι να κρυφτούν από αυτό. Μαζί, επιτυγχάνουμε πετυχαίνουμε εξαιρετικά αποτελέσματα.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

Contact Bain

How can we help you?

See all offices